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 eLearning Case Studies


eLearning Module for Back office operation for training on executing orders using the centralized Web based Order Processing tool.


The orders were divided into 3 categories depending on their complexities. The knowledge was only available in the minds of the user group and no documentation or instruction guides were available.


To remember the sequence of the steps to be carried out for executing an order of a particular type. To understand the common process and implement it for all order of the same type.


Once the difficulties identified and land of research cultivated then we came up with following points of solution to process further.


Developed understanding of the process


Created documents for the process flow and order sequence


Converted the documents into eLearning modules giving the learner a simulated environment to try out the orders and learn in the process.

Instructional Strategy:
Tell the concept, Show the user how to do it via a demo and let him try (Practice) through interactive simulation.

Online Examination tool a Web based Tool for assessing the skill attained by the learner using the eLearning courses available under PLAT - Web based Order Processing.

The tool had to be a multilingual tool with the possibility of updating questions and Answers in German or English.
Also provision for user management and Question Management was to be provided through an admiznistrative interface.
The results of the tests were to be maintained within the system for the management to review the performance of the individual over a period of time.


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