Analysis ofthe existing set-up, current requirements and future goals for the introduction of comprehensive IT solutions – network, telecom, database and web architecture
Formulation of business strategies – planning, risk assessment, purchase, inventory, implementation and finance
Managed services – Order Management and IMAC services, change and asset management, user helpdesk
Registration and structured documentation of proceedings using appropriate instruments and media
Single point of contact (SPOC) for User/Management/Vendors for every project
24 X 7 User service desk and back office operations (Web based)
Incident management at multiple locations with SLA compliance and integrated quality audits